Privacy Notice
This notice explains how personal data submitted to WharfReady is used for quote requests and business enquiries.
Last updated: 23 October 2026
Who is responsible for your data
Zsolt Ordog, a sole trader trading as WharfReady End of Tenancy Cleaning, is the data controller.
Legal correspondence address: 20 Turner House, London E14 9LL. This address is provided for legal correspondence and is not presented as a customer-facing service location.
To ask a privacy question or exercise a data-protection right, email info@wharfready.co.uk, call 07843 918804, or contact WharfReady on WhatsApp. Contact hours are 7am–10pm every day.
Personal data we collect
Consumer quote requests may include your name, email address, telephone number, postcode, preferred date, property details, cleaning requirements and access information.
Business enquiries may include your name, company, work email, telephone number, portfolio information, approximate location, immediate requirement and any note you provide.
Other cleaning enquiries include your message and the email address or phone number you provide for a reply, plus any service context selected from a link. These are handled like other enquiry records.
The service also receives limited technical information needed to serve the website, such as your IP address and user-agent string, and analytical information about how the website is used.
Why we use it and our lawful basis
Data submitted in a consumer quote request is used to calculate, review and respond to the enquiry. It relies on the lawful basis of taking steps at your request before entering into a contract.
Data submitted in a business enquiry is used to review and respond to the prospective commercial relationship, also relying on the basis of taking steps at your request before entering into a contract.
Data is not used for unrelated marketing. You are not required to consent to marketing to receive a quote or submit an enquiry.
Who receives it
Enquiry details are sent to WharfReady's business inbox using Resend, our email service provider. Your submitted email address may be used as the reply-to address so we can respond to your enquiry.
Personal data is stored using service providers that host and operate the website and its database. It may be shared with cleaners or operational suppliers only where needed to assess or deliver the requested service, and with professional advisers or public authorities where legally required.
WharfReady does not sell quote or enquiry data. If a service provider processes data outside the UK, appropriate contractual or other safeguards required by UK data-protection law will be used.
How long we keep it
Consumer quote, other cleaning enquiry and business enquiry records are retained for one year from receipt and are then deleted, unless a legal obligation requires a particular record to be retained.
Browser storage, cookies and analytics
With your permission, WharfReady uses Google Analytics to understand visits and website usage. The Google Analytics library and its cookies are not loaded before you accept analytics. Advertising features are disabled. We do not send contact details or quote/enquiry form answers to Google through this integration. Google may process browsing and device information as described in its privacy policy.
You can accept or reject analytics without affecting quotes or enquiries. Your choice is stored in this browser for up to 180 days, after which we ask again. You can change it below. Withdrawing consent removes accessible Google Analytics cookies and reloads this page to stop the active tracking library. If your browser prevents saving preferences, your choice applies to the current visit only.
The quote form uses session storage for non-contact progress and a random duplicate-prevention key. The business enquiry form stores a random duplicate-prevention key. Successful quote receipt state is also held briefly in session storage so the next page can show truthful confirmation.
This functional session storage remains in the current browser tab until it is cleared by the form or the browser session ends. The hosting platform may also set an essential infrastructure cookie used for secure routing or service delivery. It is not used by WharfReady for advertising. These essential functions do not depend on analytics consent.
Your rights
Depending on the circumstances, you may ask for access to your personal data, correction, deletion, restriction, objection or a portable copy. You may also complain to the UK Information Commissioner's Office.
Contact WharfReady using the details above to exercise a right. You can also read the ICO's guidance or make a complaint at ico.org.uk.