The 7-day Re-Clean Guarantee
A clear, voluntary re-clean process for a qualifying missed task in the agreed booked cleaning scope.
The WharfReady guarantee is tied to the cleaning scope agreed for your booking and to our published cleaning checklist. It does not guarantee a deposit decision or an outcome that depends on a landlord, agent or inventory report.
How it works
The reporting window lasts 7 days from the first WharfReady completion notification. A later or repeated notification does not silently restart the window.
Report a qualifying missed task in the agreed booked scope by WhatsApp using our business WhatsApp number. Include your job or property details, what was missed and useful photos or checkout notes where available. An inventory report is helpful but is not required.
If the issue qualifies, the remedy is one free re-clean of the affected qualifying area. The 7 calendar days are for reporting; they are not a promise that attendance or the re-clean will happen within that same window.
What is Covered
- • A qualifying task in the agreed booked cleaning scope
- • A specific affected area that can be re-cleaned
- • Issues reported through WhatsApp within the reporting window
What is Not Covered
- • Work outside the agreed booked cleaning scope
- • Damage, wear, permanent staining or other conditions cleaning cannot remove
- • A deposit, landlord or inventory decision
- • A result that depends on work or access not included in the booking
We guarantee the clean, not the deposit
This voluntary guarantee concerns a qualifying cleaning omission only. It does not guarantee the return of a tenancy deposit or any landlord, agent or inventory outcome. It is in addition to your statutory rights, which are not affected by this policy.